Cancellation and Refund policy

Whitewater Rafting Cancellation and Refund Policy

Read thoroughly as this policy applies to all circumstance.
Reservations for Whitewater Rafting and Kayaking River Trips with Hard Water Sports require a deposit payment to confirm reservations. No refunded deposits for rafting and kayaking trips cancelled under 14 days notice.
Anyone rescheduling their trip time within 30 days is subject to a per-person rescheduling fee.

Reservations are non-transferable under the cancellation date and no allowances of any kind will be made.
Arrive 40 minutes prior to your scheduled start time. Failure to arrive at scheduled arrival time constitutes a cancellation.
Make sure everyone in your group has read and understands the cancellation and refund policy as this will reduce misunderstandings and cancellation disputes.
Trips run rain or shine - weather is not a cause for cancellation.
We reserve the right to alter or cancel a trip without prior notice due to severe weather, unsafe water levels, and conditions beyond our control or in the best interest and safety of the trip.
We reserve the right to refuse services to anyone under the influence of drugs or alcohol and no refunds will be made.
All participants must sign a Waiver and Release of Liability form.

Group rates are for parties of 8 or more and when one person makes the reservations and payments.

Data Collection

We collect only the information needed to identify you for our reservation system which you either submit voluntarily by phone, email or reservation form.
By using our reservation tools, to manage and add additional information to your reservation, you are giving us expressed consent to store additional information about yourself. These tools will allow you to update your reservation information and are available to help make your online experience with us more enjoyable and efficient.
When ordering online with a credit card we do not store your credit card information on our servers.
cancelation and refund policy is suject to change, please return and update yourself before your final trip date.

Your personal information

We will not rent or sell any of your personal information to other companies or individuals. There are some limited circumstances in which we may disclose your information

Essential Eligibility Criteria (EEC) for River Rafting

Whitewater paddling participants must agree that they meet the Essential Eligibility Criteria on their own or with the help of a qualified companion.

-Be in good general health and physical condition
-Be able to swim or be comfortable in the water, including fast moving water, while wearing a personal flotation device (PFD);
-Effectively communicate with leaders or other participants
-Wear all protective gear recommended or required;
-Ability to enter and exit a watercraft independently;
-In the event of a capsize or fall out of the watercraft, you must be able to perform self-rescue or cooperate with assisted rescue;

While stopping for breaks, river scouting, and site seeing, the conditions expected at entry and exit points may have steep rocky or muddy sloped banks as high as 20′, uneven terrain and dense undergrowth.

Rafting and River Tour Cancellation and Refund Policy

Please Read

Whitewater Rafting Cancellation and Refund Policy

Data Collection

Your personal information

Essential Eligibility Criteria (EEC) for River Rafting